Refund Policy

At Tekario, your satisfaction is important to us. We want you to shop with confidence and have a positive experience with every purchase. If you are not completely satisfied with your order, please review our Refund Policy below to understand your eligibility and the refund process.

Eligibility for Refunds

We offer a 30-day refund policy, which means you have 30 days from the date your order is delivered to request a refund.

To qualify for a refund, the item must be returned in its original condition with all included packaging, accessories, components, and proof of purchase. Products that have been excessively used, intentionally damaged, altered, or returned in an unsellable condition may not qualify for a refund.

Non-Refundable Items

Certain products may not be eligible for refunds, including gift cards, final sale items, personalized or custom-made products, and items damaged due to misuse or improper handling.

For hygiene and safety reasons, certain personal-use products may also be non-refundable once they have been opened or used.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery at info@tekario.com.

Please include your order number along with clear photos or videos showing the product, packaging, and issue. Once your claim has been reviewed, we will provide an appropriate resolution, which may include a replacement, partial refund, or full refund.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.

If you no longer wish to keep the product after receiving it, you may request a return in accordance with our Return Policy.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank, credit card company, or payment provider, refunds generally appear within 5 to 10 business days after being processed.

Original shipping charges are non-refundable unless the return is due to an error on our part or a damaged, defective, or incorrect product.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please check your bank account and contact your credit card company or payment provider, as processing times may vary.

If you have completed these steps and your refund is still not visible, please contact us at info@tekario.com, and our customer support team will be happy to assist you.

Exchanges

If you receive a damaged, defective, or incorrect product, we may arrange a replacement or exchange when appropriate. Please contact our customer support team within 48 hours of delivery with your order information and supporting photos or videos.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with your order, please contact us.

Email: info@tekario.com
Website: Tekario.com

Thank you for choosing Tekario. We appreciate your trust and are committed to providing quality products and dependable customer service.