Return Policy
At Tekario, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return in accordance with the terms outlined below. Our goal is to make the return process simple, fair, and hassle-free.
Return Eligibility
You may request a return within 30 days from the date your order is delivered. To be eligible for a return, the product must be in its original condition with all original packaging, accessories, manuals, and components included.
Items that show signs of excessive use, misuse, accidental damage, alteration, or improper handling may not be eligible for return.
Return Process
To begin a return, please contact our customer support team at info@tekario.com. Include your order number, the reason for your return, and any relevant photos or videos if applicable.
Once your request has been reviewed, we will provide you with the appropriate return instructions. Please do not send any products back without contacting us first, as unauthorized returns may experience delays or may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from Tekario.
We recommend using a trackable shipping service when returning your order. Tekario cannot guarantee receipt of returned packages and is not responsible for items lost during return transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing info@tekario.com.
Please include your order number along with clear photos or videos showing the issue and packaging. Once reviewed, we will provide an appropriate resolution, which may include a replacement, exchange, partial refund, or full refund at no additional cost when applicable.
Non-Returnable Items
Certain products may not be eligible for return, including gift cards, final sale items, personalized or custom-made products, and items that have been intentionally damaged, altered, or improperly used.
For hygiene and safety reasons, certain personal-use products may also be non-returnable once they have been opened or used.
Processing Returns
Once your returned item has been received and inspected, we will notify you regarding the status of your return.
If your return is approved, any applicable refund will be processed according to our Refund Policy and issued to your original payment method. Refund processing generally takes 5 to 10 business days, depending on your bank or payment provider.
Exchanges
If you receive a damaged, defective, or incorrect product, we may arrange an exchange or replacement when appropriate. Please contact our customer support team within 48 hours of receiving your order so we can review the issue and assist you.
Contact Us
If you have any questions regarding our Return Policy or need assistance with a return, please contact us.
Email: info@tekario.com
Website: Tekario.com
Thank you for choosing Tekario. We appreciate your trust and are committed to providing quality products and dependable customer service.