Shipping Policy
At Tekario, we are committed to delivering your order safely and efficiently. We work with trusted fulfillment partners and shipping carriers to ensure your package reaches you as smoothly as possible. Please review our Shipping Policy below for information regarding processing, delivery, and tracking.
Order Processing
All orders are processed within 1 to 3 business days after payment has been successfully received. Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high order volume, promotions, or holidays, processing times may be slightly extended. If there is a significant delay with your order, we will notify you using the contact information provided at checkout.
Shipping Time
Once your order has been processed and dispatched, estimated delivery takes 10 to 18 business days, depending on your destination and local shipping carrier.
While we make every effort to meet these estimated delivery times, occasional delays may occur due to customs inspections, severe weather, carrier disruptions, holidays, or other circumstances beyond our reasonable control.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours after dispatch for tracking information to become available or update within the carrier's system.
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order. Tekario is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at info@tekario.com. We will do our best to assist you, but we cannot guarantee changes once an order has entered processing or has been shipped.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at info@tekario.com. Our customer support team will assist you in reviewing the tracking information and, when necessary, work with the shipping carrier to investigate the shipment.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery at info@tekario.com.
Please include your order number along with clear photos or videos of the damaged product and packaging. Our team will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policies.
Customs and Import Fees
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country's authorities.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charges.
Multiple Packages
Orders containing multiple products may occasionally be shipped separately depending on product availability and fulfillment location. If your order is divided into multiple packages, you may receive separate tracking information for each shipment.
Contact Us
If you have any questions regarding your shipment, tracking information, or our Shipping Policy, please contact us.
Email: info@tekario.com
Website: Tekario.com
Thank you for choosing Tekario. We appreciate your trust and are committed to providing reliable delivery and dependable customer service from checkout to your doorstep.